Detail of press release from 11. 11. 2009

Prague, 11. November 2009 – GTS Novera, a nationwide telecommunications operator, has launched a new service, the Novera call centre. The service offers the comprehensive outsourcing of a company call centre with guaranteed quality and service provided by state-of-the-art, secure technology. The Novera call centre has been developed for all companies in the Czech Republic that either do not wish to establish their own call centre or are not capable of running it outside standard working hours – whether due to lack of capacity or the absence of personnel. The Novera virtual assistant is a value-added service providing for reliable office operations when the personnel are not at work.

“Our analyses have indicated that there are a lot of businesses that cannot afford their own call centre or cannot operate it outside standard working hours. Our new service Novera call centre guarantees our customers not only financially efficient call centre implementation in a short time, but primarily a high quality technological background and professional, trained personnel. Companies do not need to invest their own capital, while they will still have everything tailor-made to their needs and requirements,” said Pavel Brabenec, Director of the Product and Project Management Division at GTS Novera.

Novera call centre

The Novera call centre enables customers to operate standard call centre services without having to invest their own capital. It offers both active (sales campaigns, research studies) and passive (answering calls from 8xx and 9xx info lines) telemarketing, a service line or info line. Guaranteed service work, state-of-the-art background implementing high quality technologies, and regular operation reports are naturally included. The customer benefits of such a solution include simple administration and cost savings on personnel. The service offers the option of interconnecting the customer’s own call centre and the GTS Novera call centre. The Novera call centre is intended for a broad range of companies, from small and medium enterprises to large corporations and public administration agencies which need, for instance, to cover the non-working hours of their info lines.

Novera virtual assistant

The Novera virtual assistant is a value-added service to the Novera call centre. It offers company office operations during non-working hours or when the customer cannot answer calls, whether due to a lack of capacity or the absence of personnel. The service is intended for a broad range of companies unlimited by size. The Novera virtual assistant brings significant cost reductions and simple administration along with extended availability during longer hours.

On GTS Novera

GTS Novera is a nationwide telecommunication operator providing a comprehensive portfolio of voice, data and Internet service with a quality level guaranteed. The company was established in 2005 upon a merger of two leading alternative telecommunication operators, namely GTS CZECH and Aliatel. In 2006 it succeeded in completing an acquisition of additional three alternative telecommunication operators that had been doing business on the Czech telecommunication market, namely Contactel, Telenor Networks and Nextra. The company is a part of a powerful international telecommunication group GTS Central European Holding B.V., which is a leading provider of telecommunication services within the Central European region. The current headcount is about 500.

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Information service for media is supported by:

Lucie Řeřichová

Ondřej Micka

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